4.3 - Customer Service - Complaint Handling

Federal Authority


State Authority:


Policy Number:  4.3

Effective Date:  October 1, 2010


There are two types of complaints received in the Wyoming Child Support Program -- informal and formal 


Informal Complaints

Child support case workers may receive complaints from customers for many reasons, including: expressing disagreements with the actions taken on the case, the way the case is being handled, child support policies, or with the case worker.  Informal complaints should be resolved by the case worker with the following suggestions:

Formal Complaints

A formal complaint may be received by the WCSP State Office in a number of different ways i.e. via phone, e-mail, or letter).  While the formal complaint may be received in a variety of ways, the complaint process is the same for all formal complaints

Cross Reference


Version Number  4

Last Revised:  March 29, 2023

Last Reviewed: March 29, 2023