17.D Operational Plans

Appendix 17.D – Self-Assessment Review Operational Plans

Purpose:

The purpose of this standard practice is to provide basic information and guidance to District CSP Office Managers or their designees in the preparation of the Operational Plan (OP) reports both at the District and County levels.

The OP at the district level will include the following:

• A detailed explanation as to the root cause of any noncompliant category and outlining a process to correct any identified problem(s);

• A brief overview describing districts goals and achievements in an effort to improve performance and customer service;

• A brief overview describing any innovative practices put into place to make the CSP program more efficient and effective.

The OP at the county level will include the following:

• A detailed action plan describing how a case that failed within a category has been or will be corrected to comply with review requirements.

General Procedures

Preparation of the OP begins when the Self-Assessment Review Committee renders its final decision. This normally will occur in February of each year. District CSP Office Managers will be contacted by e-mail with the results and will have seven (7) calendar days to complete the OP reports.

The objective of the reports is to present information to federal OCSE and interested parties that summarizes the District CSP Office operations and formalizes the findings found in the Self-Assessment Review. The reports should be as complete and professional as possible. Charts or graphs should be embedded in the report as much as possible.

The District CSP Office Manager will e-mail the original report to the Self-Assessment Reviewer.

District Operational Plan Contents

The District OP will follow the format shown below.

Title page listing:

Title: District Operational Plan

District CSP Office name:

Date:

Submitted to: Name of IV-D Director,

Wyoming IV-D Director

Submitted by: Name of the District CSP Office Manager and address

Section I - Introduction will be a brief summary that allows the reader to understand the intent of the report.

Section II - A detailed explanation as to the root cause of any noncompliant category and outlining a process to correct any identified problem(s).

Section III - A brief overview describing any innovative practices put into place to make the Wyoming CSP Program more efficient and effective.

Section IV - Where is the District CSP Office now? Where does the District CSP Office want to be? How will the District CSP Office get there? How will the District CSP Office measure its progress?

Section V - Conclusion

County Operational Plan Contents

The County OP will be included with the District OP and will follow the format shown below.

Title Page Listing

Title: County Operational Plan

Section I - Introduction will be a brief summary that allows the reader to understand the intent of the report.

Section II – List all cases that failed in a category using the following format. Include a description of the action used or implemented to stop the same types of errors from occurring in the future and state general timeframes for fixing the problem/errors. Explain short-term vs. long-term fixes.

Establishment

Case 00000

ERROR-C.F.R. 303.4(d) Within 90 calendar days of locating the alleged father or noncustodial parent, regardless of whether paternity has been established, establish an order for support or complete service of process necessary to commence proceedings to establish a support order and, if necessary, paternity (or document unsuccessful attempts to serve process, in accordance with the State’s guidelines defining diligent efforts under 303.3 (c)). NCP’s address was verified 11/01/05. No action taken.

Action Plan - Address has been re-verified and NCP was served 01/05/06.

Section III - Conclusion