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1.A - POSSE Case Note Reminders


Appendix 1.A – POSSE Case Note Reminders

Purpose:

The Wyoming CSP relies on POSSE to ensure the program provides excellent service to all of its customers.  With this in mind, it is imperative that all POSSE notes are concise and understandable.  

POSSE case note reminders:

1) When entering case or person activity notes in POSSE, please remember not to scroll the message from the log title line to the log message lines of the note. 

2)    When writing case or person activity notes, please do not use the initials of child support workers or other people in the note(s) unless they are on this list with a specific abbreviation for the person.  Instead, use the full name or the POSSE user ID for the person you are referring to so that others who are reading your note(s) will know exactly who you are talking about or can look the name up in POSSE.